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10 Principles to Avoid Cardinal Sin…

Our guiding principles are also non-negotiable and are fundamental to the way that we operate as a team. Any individual wishing to join the team at Cardinal Solutions must first be able to buy into these principles.

Ownership

• Accept that you as an individual are truly responsible for your actions and outcomes and own everything that takes place in your work and your life.
• You will strive for excellence in all that you do, accepting that your actions impact on all of the team and our clients.
• You will always be willing to learn from your mistakes.

Communication

• You will always speak positively of your team members, your clients and Cardinal Solutions in both public and private.
• You will always apologise for any upsets first…and then look for a solution.
• You will only ever discuss concerns in private with the person involved.
• You will communicate and resolve any potential broken agreements at the first opportunity.

Success

• You will focus your attention on the successful outcome of whatever you are doing.
• You will have a willingness to win and allow others to win…win/win.
• Through personal development, you will continuously strive to add value to your self, our team and our clients.   
• You will be committed to the success of Cardinal Solutions, its current and future team, and its clients at all times.

Customer Driven

• You will act as an educator to allow your clients to make their own intelligent decisions about their future remembering that it is their future.
• You will impart practical, useable knowledge rather than just theory.
• You will always look for the best long term solution for the customer, even if that means recommending services outside of Cardinal Solutions.
• You will be consistent in your actions so that your customers can feel comfortable in dealing with you at all times.

Team Work

• You will focus on cooperation and always come to a resolution, not a compromise.
• You’ll be flexible in your work; able to change if what you’re doing is not working.
• You will ask for help when you need it and be compassionate to others who ask you.
• You will recognise that we can be more successful as a team and will look for opportunities to contribute, respecting the views of others. 
• You will ask what you can do for the team before asking what the team can do for you.

Balance

• You will have a balanced approach to life remembering that your spiritual, social, physical and family aspects are just as important as your financial and intellectual.

Fun

• You view life as a journey to be enjoyed and appreciated and will help to create an atmosphere of fun and happiness so all around you enjoy it as well.

Systems

• You will always look to the system for a solution. If a problem arises, you will look for a system correction before you look for a people correction.
• Good enough isn’t.  You will look for and suggest system improvements at your first opportunity.
• You will follow the system exactly until a new system is introduced.

Community

• You will recognize that to be successful you will be taking from the community and you will therefore be prepared to put time back into the community on a regular basis.

Family

• You will recognise that success in business has resulted from support from family so successes will therefore be celebrated with family in mind.

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